Shipping & Returns

Shipping

Every Rayweave piece is packed carefully for transit. Processing and delivery estimates are shown at checkout and can vary by destination.

If your order arrives damaged

Please contact us within 7 days of delivery with clear photos of the item, packaging, and shipping label. We will review the issue and arrange an appropriate replacement or refund.

Returns

For non-custom items, contact us within 14 days of delivery to request a return. Returned items must be unused, in their original packaging, and sent back within 30 days of delivery. For non-damaged returns, return shipping is the buyer's responsibility.

Custom and made-to-order pieces

Personalized, custom, and made-to-order pieces are final sale unless they arrive damaged or there is a confirmed issue with the order.

Need help?

Email support@rayweavestudio.com and include your order number when available.